Returns & Exchanges
At SOKOLLAB, we want you to be fully satisfied with your purchase. If you change your mind, you can return most items in their original, unopened condition within 14 days of delivery for a refund or exchange.
Check Eligibility
Ensure your items are unopened, unused, and in their original packaging with all seals intact to qualify for a return.
Contact Support
Email our customer service team with your order number and the reason for your return to receive a Return Authorization and instructions.
Pack and Ship
Securely package your items and send them back to our warehouse using a tracked shipping service to ensure safe delivery.
Processing and Refund
Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing